Hereâs how to write a cable technician resume â¦ (15%), Take ownership of Problem records assigned to you, Create/Amend operational aspects of the problem â OPC, JCL (via CDIM), RACF etc, Keep problem record updated with progress of the task, Monitor the success of the task, fix any problems, Close off Problem once fix has been applied, Advice/guidance to development and other Mainframe teams recommending technical solutions (5%), Identify and resolve in-efficiencies within the mainframe applications and introduce enhancements as appropriate. When you're writing your skills section, you should keep this in mind: It can get a little tricky when it comes deciding what to include in your experience section. Scope of work includes troubleshooting and repairing servers with hardware and network â¦ Salary estimates are based on 2,912 salaries submitted anonymously to Glassdoor by Network Infrastructure Technician â¦ (5%), To work as part of a team, focused on the delivery of business and functional objectives to the agreed deadlines, quality and budget. Sometimes it's easier to take small, baby steps instead of tackling an entire task. JOHN H. SMITH, M.ENG. The Infrastructure Technician is an IT professional who delivers technological support to external and internal customers. Be prepared to talk salary. Example resumes for this position highlight such skills as installing, maintaining, and troubleshooting Local Area Networks, Wide Area Networks and data communications equipment; analyzing and fixing network-related â¦ We're going to figure out exactly what you need on your resume as a Network Technician. Maintained, configured and upgraded the VMware environment; 90%+ of the servers are virtual machines. If they’re looking for someone with Computer Hardware, be sure to list it as a skill. Download Infrastructure Technician Resume Sample as Image file, Provide daily feedback on project progress to project manager and on the performance of technicians, Exhibit quality workmanship on all work and maintain collocation space cleanliness, Ensure usage of Personal Protective Equipment at all times while within the AWS Data Center environment & adhere to all AWS Safety & Security policies, practices and guidelines, Provides daily feedback on project progress to Project Manager / Foreman, Provide daily feedback on project progress to project manager / foreman, Provide daily feedback on project progress to project manager, Provide training for technical staff and develop standard operating procedures, Troubleshooting, configuring workstations, maintaining and repairing hardware and software on workstations, Provides out of hours assistance to users and colleagues by participating in the IT out of hours on call service, Provide assistance and technical knowledge to aid the implementation of projects, Manage all IT assets at site, including Out of Scope PCs, printers, network equipment, and software licenses, Provide support for assigned site(s) out of scope computers by completing installations, performing maintenance and/or upgrades and scheduled back-ups, Working with vendors concerning existing products and escalation of issues if necessary, Determine when to escalate to management as opposed to following established procedures, depending on the criticality and business driver of the anomaly, Perform other duties as assigned by management, Maintains the asset management system (additions/changes/deletions) for accurate tracking of all IT assets within the site(s), The role provides exposure to leading edge software technology and underlying platforms operating mission critical services to the group, Follow policies, procedures and internal controls in support of asset tracking and routine preventative maintenance of UPS, HVAC, Backup Generator and Fire Suppression System, Supports and conducts routine audits of site IT assets and processes to ensure compliance with established company policies and procedures, as well as compliance with Governmental regulations and policies, Performs other related duties and participates in special projects as assigned, Basic knowledge of the ITIL Change Management processes, Proficient in time management; the ability to organize and manage multiple priorities, Ability to script and code is a good bonus (Ruby, Python, perl, bash/ksh etc. If you're going to include your LinkedIn profile, which is highly recommended, you'll want to update the profile so it has relevant information. Managed network infrastructure including DNS and DHCP services and router, switch, and firewall configuration and monitoring. ), Several years data center structured cabling infrastructure, Project coordination / management experience, Installing server racks, connecting fiber / copper cables and power cords and taking care of basic configuration in line with internal SLA, Valid driver's license with clean records (Sydney Only), Minimum 1 year of structured cabling experience, Minimum 1 year of experience working in data center and team environment, Experience working with various networking hardware such as multiplexers, routers, and switches a plus, Basic understanding of the electrical systems in critical data center operations, Basic understanding of the mechanical systems in critical data center operations, BA/BS in a technical field or equivalent practical experience, Support of Linux workstations (Red Hat Linux system ), Troubleshoot, configure, maintain and repair workstation, Install and configure workstation, operating system, application and client/server software to ensure compatibility with existing software and hardware component, Documenting technical support request, production changes, and following-up until resolution, Linux server administration ( Dell Red Hat Linux system), Server as the first point of contact for customer support for custom, hosted software as a service, Identify root cause to problems and acquire resolutions, Maintains competency in installing, configuring, tuning, and problem solving for server system software, Perform day to day monitoring, maintenance and operational support, 2+ yearsâ experience with Red Hat Linux server, 2+ yearsâ experience with any Linux workstation support, 2+ years of experience with any of Microsoft operating system ( Windows XP, Windows 7, Windows 10 ), Strong hardware/software troubleshooting and network diagnostic skills are essential, Computer imaging and deployment experience, 2+ yearsâ Microsoft Office 2010, 2013 and 2016 support experience, Understands and uses incident, problem and change management, Understands concepts of z/OS and subsystems, Basic understanding of Job Control Language (JCL) including writing and reading basic jobs, Can use scheduling tool and TSO Utilities, Good knowledge of Mainframe function and its benefits, Ensure that all activities and duties are carried out in full compliance with regulatory requirements, Enterprise Wide Risk Management Framework and internal Barclays Policies and Policy Standards, Is aware of change management process. If you have multiple advanced degrees, such as Master's or Doctoral degrees, rank them with the highest degrees first. Network Infrastructure Technician December 2003 to January 2007 United States Air Force ï¼ Beale Afb, CA. You may want to tailor it to fit a specific job description. or comparable job experience, 0-1 yearsâ experience in an Operational / Service Management role, 0-1 years of experience in an Change Analyst role or equivalent coursework, Basic understanding of Configuration, Incident, and Problem processes, The ability to work and team effectively with clients and other management personnel, Ability to work both autonomously and also within a team environment, Excellent English language skills (verbal and written), Excellent awareness of different cultures and working practices across the regions, Experience working in an Operational environment, Willingness to work in a Global environment, Conceptual knowledge of other IT Services functions and their responsibilities, Review RFCs and determine if the RFC is of the required quality and is ready for approval, deferral or rejection based on RFC content and quality, Determine whether RFCs are suitable to become candidates for pre-approved changes to bypass the approval process based on defined criteria, Assess RFCs after implementation and work with RFC Planning Manager / Implementer for more information to determine if a PIR is required before closing the RFC, and conduct / participate in PIRs, Support the other processes (Incident, Problem, and Configuration) with respect to Change Management during projects, service disruptions, etc, Ability to absorb rapidly new technical information and apply it effectively, Empowered to make decisions regarding RFCs while executing on the established process, but demonstrate flexibility and business savvy in working with customers to understand business needs as well, Works under direct supervision; specific instructions are usually provided and work is reviewed at frequent milestones; determines when problems should be escalated to a higher level; there is an expectation that this individual will also be able to work under own initiative to achieve agreed goals; there are no direct reports to this role, Key specific accountabilities. Filter by location to see Network Infrastructure Technician salaries in your area. List the name of the institution, degree type and when you're expecting to graduate. Even When You Don't Have Any, Information Technology/Support Technician, How To Answer "What Are Your Salary Requirements", 3 Tips For Adding Strong Verbs To Your Resume, 3 Tips For Deciding If Resume Buzzwords Are Worth It, Read More Tips For Listing Skills On Your Resume. Verifies the output format to ensure alignment with established procedures, Takes a lead role in maintaining more complex machines to achieve peak efficiencies, by performing standard preventive maintenance on all machines, clean, oil, check belts. Performed desktop support, Windows deployment, hardware maintenance to increase computer performance for end users. Produced large inventory of laptops while meeting time critical deadlines. Sample Cable Technician ResumeâSee more templates and create your resume here. Takes a lead role performing more complex work accordingly through the use of printers, automated mailing systems, sorters, and Jet Vision equipment. If you haven't started your job search just yet, then you might find looking at other Network Technicians resumes helpful. Configuring Cisco Routers, Switches, and Firewalls. ), BICSI Installer, Technician or other similar certification, Ability to work independently with little direction and guidance, Security Clearance: active TS/SCI; eligibility for CI polygraph, Ability to work weekends and evening hours as required, Bachelorâs degree in Information Technology or related field, Travels to remote resort locations to provide Information Technology (IT) support, Maintains departmental records and inventory of software and hardware assets, Updates LANdesk with accurate inventory information, Installs, troubleshoots, repairs, maintains, and upgrades all hardware and equipment, Adheres to company standards and maintains compliance with all policies and procedures, Performs well with frequent interruptions and/or distractions, Perform installation and service of low voltage category cabling, fiber optic cabling, communications cabling, communication equipment and other various low voltage related systems such as Category 3, Category 5, Enhanced Category 5, Category 6 and Fiber Optic Structured Cable Distribution Systems, Evaluate, diagnose, troubleshoot cabling infrastructure systems and perform repairs as necessary, Coordinate with other Team Members within North American Commercial Services (NACS) Operations for the purpose of completing projects/work orders efficiently, Inform operations management regarding procedures and/or status of work orders for the purpose of providing necessary information for making decisions, taking appropriate action and/or complying with OSHA regulations, Complete required documentation in a variety of written and electronic formats according to company standards such as time reporting for billing & payroll, work order progress & completion, time and materials for client SLAs, etc, Request equipment and supplies for the purpose of maintaining inventory and ensuring availability of required items, as required, Respond to emergency situations during or after hours for the purpose of resolving immediate client concerns and meet SLAs, Attend meetings, workshops, training, and seminars for the purpose of conveying and/or gathering information required to perform job functions, Achieve performance targets established by leadership for applicable Key Performance Indicators, Two (2) years of experience in computer/electronic systems hardware/software troubleshooting, maintenance and repair, Demonstrated technical expertise in the installation, repair and maintenance of PC hardware, software, printers, fax machines and telephone handsets, Ability to effectively analyze, troubleshoot and diagnose issues with computers, peripherals, cellular and voice systems, Basic understanding of networking concepts, protocols and technology including wireless networking equipment, Basic knowledge of voice systems (PBX/VoIP), Skill in effective communication, both verbal and written, Ability to work weekends, holidays, rotating shifts and both scheduled and unscheduled overtime as business dictates, Must be customer service-oriented and possess good organizational skills, May be required to work a non-standard schedule which may include shift work (other than day shift) in a 24/7/365 operation, While performing the duties of this job, the employee is regularly required to stand, sit, demonstrate manual dexterity, climb stairs, talk, hear and see, Occasionally may be required to lift moderately heavy objects up to fifty (50) pounds during the course of the workday, Responds to Service Desk referrals of end-user requests for help solving PC hardware, software, peripheral or production equipment related problems or issues, Prioritizes problems based on severity, urgency and impact to the business; tracks all outstanding incidents until successful resolution. 4,723 Network Infrastructure Technician jobs available on Indeed.com. Make sure that you at least â¦ ), Ability to direct team members in installation and relocation of network equipment and cabling on a large-scale basis, Experience managing cable test management software, such as Fluke linkware, to maintain an accurate Cabling infrastructure database, Experience with fault isolating and troubleshooting cabling within live networks including LAN and WAN, Excellent written, spoken interpersonal communication and reporting skills, Understanding of test equipment (power meter / light source, OTDR, VFL, network analyzer, copper / fiber cabling test equipment), Must work well with little supervision individually and in a team environment, Supervise technicians and provide on-the-job training when required, Must be able to direct a team effectively and efficiently, Must possess proven problem solving skills, critical thinking skills and the ability to effectively read, write and give oral presentations, Must be able to work at heights, off a ladder and in confined spaces, lift up to 18kg and move up to 23kg, Proficiency in Microsoft Office, Excel, and Outlook to document track and manage projects, Thorough understanding of Cat 6 and OM3 â OS2 fiber optic cabling systems, Experience of troubleshooting fiber optic network cables (Using fiber tester, power meter, etc. IT Infrastructure Consultant Organization Consulted with: Consultancy Engaged as: Confidential, IT Consultant Confidential, IT Contractor. Perform installation, configuration, maintenance, and troubleshooting of customer managed hardware, software, and peripheral devices. Achievements and awards relevant to the position speak louder than a high GPA, especially if you can quantify your achievement with a number. Conduct research on network and data center products, services, â¦ Air Force Cannon Air Force Base, NM Network Infrastructure Technician, Node Site Coordinator, Asst Shop Chief for Network Infrastructure 04/2008 to 06/2014. You really want the focus to be on your experience at this point. An unspoken rule of writing a network engineer resume is that you donât use a first person voice. When you are ready to send your resume to employers, it's important to be aware of the current market conditions for Network Technicians. Ensures more complex hardware problems are immediately addressed, Takes a lead role to identify and solve more complex problems affecting electronic output; Hardware and/or software related. Studies show that employers only spend about 5-7 seconds looking at a single resume. All less complex hardware problems are handled immediately, 0-1 year experience in Information Technology, Understand the interaction between the OS and applications, Anticipate the impact of changes and resolve problems as new OSs hardware or software versions are deployed, Be the contact for server support group in the event they need someone to physically work on the servers, Takes a lead role in executing processing flow in accordance with operating procedures to ensure the prompt and accurate processing of more complex computer generated data. Interacts on a daily basis with internal and external customers, and/or vendors, support staff, and customer engineers for hardware maintenance, 1-3 years of experience in Information Technology, Assists in performing quality control and accounting checks on all less complex output. With that being said, the first thing we'll tackle is your contact information. Recruiters and hiring managers are looking at hundreds of resumes. LanDesk / Active Directory, Knowledge of Network topologies relating to WAN/LAN including TCPIP, Ethernet, ADSL etc, Knowledge of server architectures including Microsoft Server, DNS, RAID, redundancy, Good working knowledge of VOIP and PABX technology, Excellent communication and influencing skills in order to operate at all levels throughout the organisation, Good analytical skills for problem solving, Knowledge of VDI technologies eg; RDS, Citrix etc, Holds a full driving licence, or in the process of obtaining one. Some other common majors for an infrastructure network technician include â¦ Monitoring network performance. 782 Senior Network Infrastructure Technician jobs available on Indeed.com. May hand off extremely complex technical problems to higher-level support or other IT department staff if required, Troubleshoots any technical difficulty with PC hardware and software issues, Internet, network applications, configurations and peripheral equipment, Works with enterprise support groups and outside vendors to resolve problems or issues, Coordinates through the change management process to move, install, upgrade, remove and configure site IT assets and supporting infrastructure, Partner with fellow engineers while managing incidents in UNIX environment for timely services recovery or outage prevention by use of general UNIX/Linux knowledge, Implementation of various scale change within UNIX environment, Take part or even drive UNIX project work to achieve key strategic deliverables, Operational readiness â such as training exercises, sharing the knowledge, Junior staff mentoring, documentation, Deep understanding of UNIX and facilitating technologies, Knowledge of clustering/high-availability technologies (Veritas Cluster suite/PowerHA/ Pacemaker/RedHat HA), Understanding of storage technologies (SAN, volume managers), Networking knowledge (TCP/IP, VLAN, Port binding/trunking), Knowledge of monitoring systems and understanding how to monitor large scale estate (Nimbus/Nagios), General understanding of ITIL (Incident/Change/Problem management, Awareness of virtualization technologies (VMware, OpenStack), Awareness of cloud and containerization technologies (Docker, OpenShift, AWS), Knowledge of Windows troubleshooting, including strong hardware troubleshooting, PC images, application install, and delivery, General knowledge and support expereince with Qlik C-suite, Hardware installation and setup of desktops, laptops and peripherals, End-user support experience (will be in direct contact with users), Strong client facing experience and travel required, Knowledge and understanding the importance meeting SLAâs, Some networking support experience, routers, switches and wireless support, Strong end user support including virus removals, printing and connectivity issues and hard drive re-imaging and replacements, etc, Provide regular feedback on the performance of technicians, Minimum 3 years of structured cabling experience, Minimum 3 years working in Data center environment, Minimum 3-5 years of experience leading group of technicians, Provides detailed personal advice and guidance to all users in the effective use of IT systems, products and services available to them, Maintain performance and availability to agreed Service Levels, Ensure the timely resolution of incidents, problems, changes as prioritised in agreed Service Levels, Ensure documentation is current and up to date, Ensure users are kept informed of progress at key stages within their request, Ensure that systems remain supportable, expandable, fit for purpose, and capable of delivering ongoing business value and benefit, Sets priorities, monitors progress and applies escalation procedures for incidents, problems and changes not progressing satisfactorily, Takes innovative approaches to problem solving and delivers inventive and creative solutions, Assist with the on-going deployment of VOIP telephony, Take ownership of the technical elements of relevant contracts within the domain, Maintain, configure and monitor telephony systems ensuring availability to all users, Interfacing with vendor support service groups to ensure proper escalation during outages or periods of degraded system performance, Maintain, configure and monitor G4S and client radio equipment, Knowledge of Windows desktop operating systems (Win 7-10), Knowledge of Microsoft Office products (Word/Excel/ PowerPoint/Access etc. No need to think about design details. Or maybe you're having a hard time deciding what job experiences to include. Check out our detailed salary information for Network Technicians to learn more. tools, equipment, supplies, etc.) That includes what we put on our resumes. Create your resume now . Some employers won't consider you if you have an out-of-state address. Only list hard skills; soft skills are hard to, Highlight your most impressive skills or achievements, Configured TCPIP, subnet mask, gateway, WINS, and DNS Servers. Apply to Network Technician, Network Operations Technician, Computer Technician and more! Able to raise and implement standard changes and requests, Awareness of the basic risk requirements and procedures within a company, Understands Mainframe function and its components, Understands infrastructure change plans. Sample resumes for this position highlight responsibilities like assisting callers with their devices to get on Wi-Fi, working with staff to diagnose network-related issues, providing users with log-in information to access accounts, and training â¦ Especially considering you have such a short time to impress anyways. If you have the space to include it, you should. Based on Apples Net Promoter System 8 out of 10 people would recommend services. Providing complete network/application assessment and â¦ Troubleshooted software and hardware issues via phone, chat and e-mail. This is one of those things that you can take it or leave it. Conducting research and development for the â¦ - Choose from 15 Leading Templates. We found that the most common skill amongst these resumes was Computer Hardware. If you do not hold a full driving licence, you must pass your driving test within your 6 month probationary period, Issue triage, investigation and coordination to closure, Collate data for Proactive Service Improvement Initiatives, Collate data for and help coordinate Capacity/Performance Management, On call support and ad-hoc overtime where appropriate, Strong analytical / problem solving skills, Possess effective communication skills both verbal and written, in order to communicate with a wide number of stakeholders including senior management, Planning and organisation skills â able to prioritise own workload and ability to escalate to Management where there is a clash on priorities, Ability to work under pressure and meet deadlines (out of hours where necessary), Be responsible for own learning and development, Demonstrate ability to work on own initiative, Formal qualifications required to operate at this level of specialization (typically an IT or generalist degree), together with relevant IT infrastructure experience obtained in a similar environment, Scheduling Toolset, preferably Multibatch & Event Timer, Executes processing flow in accordance with operating procedures to ensure the prompt and accurate processing of computer generated data. MS-DOS, Windows 98, etc. Include the date you graduated, or range of years you attended school, as well as any honors you received and your GPA if it was over 3.4. Created and implemented a store-wide protocol for using walkie-talkies to enhance communications between Apple employees resulting in a better customer experience. Upgraded hardware and software, computer components and peripherals. Managed all switches, routers, â¦ When you're applying for a job you want to keep in mind that any experience you list should be relevant to the position you're applying to. Verifies the output format to ensure alignment with established procedures, Identifies and solves problems affecting related electronic output, hardware and/or software. Finding the inspiration to write an awesome resume can be tough. Implemented HP Desktop rollouts, Dell Laptop upgrades across large distributed user bases. Skills For Telecom Network Technician Resume Communicate effectively and clearly to instruct users on proper usage of information technology Speak and write effectively and clearly Technical skills to understand incidents typical of a networkedâ¦ (5%), Installation of fiber optic cabling systems, transport equipment and fiber optic cables, Able to safely and efficiently work independently and within a small work group, Knowledge of secondary DC power work, wire wrapping, fiber testing, BICSI Certification is all a plus, Ability to work at heights, including frequent ladder use and operation of scissor lifts, Present self in positive, businesslike manner, To provide 3rd line and SME support to Barclays File Transfer environment, primarily supporting connect direct and sterling file gateway technologies as well as SFTP on in house developed solutions, Represent Middleware by operating as Middleware Technician, providing key input into technical designs for a variety of projects, This role will also provide SME and 3rd level support for Sterling Integrator and Connect Direct technologies as well as SFTP on in house developed solutions, Responsible for the implementation of all changes to MFT components, from request for change or project initiation through to deployment and review, to supporting the continued availability, effectiveness and risk compliance of the infrastructure, To proactively maintain or enhance computer systems/infrastructure components and services, maximising use of available resources to ensure that business objectives are met and deliverables achieved to agreed timescale, budget and quality, Provide incident support where escalated from L1/2 teams, To take responsibility for completing tasks, focusing on requirements and planning to meet client needs, which the job holder helps to identify, advise and recommend technical solutions based on experience and Industry knowledge, Provide leadership and coaching to junior members of staff so that they understand and are aligned to the goals and culture of Middleware, PaaS and O&T, Is able to clearly communicate difficult messages to business stakeholders with confidence in the event of dealing with Project escalations, 4 + years of experience connect Direct installation and configuration on Unix, Mainframe or Windows, 4 + years of experience Secure+, TLS encryption and certificate management, 4 + years of in depth experience of working in a 2nd/3rd line IT support or project delivery environment (previous experience within Middleware, IBM or related technology). 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